Refund

MZTKICKS hold ourselves to the highest standard of customer service, and we want you to love your new kicks! If for any reason you are unhappy with your order, we offer a comprehensive 30 Day Returns guarantee for each orders.Please rest assured to buy.

NOTE: Buyer is responsible for shipping cost and loss of package, and we will refund your money only after we receive the items back.

  • Please contact our customer service at support@mztkicks.com to request a refund.
  • Provide your order number, a description of the issue, and photos of the product as proof.
  • Once your refund request is approved, you need to send the product back to our designated address.
  • After receiving and verifying the returned product, we will process your refund within 7 business days.

Shipping

We main cooperating with Fedex,UPS ,DHL.And we use the courier you selected for shipping. However, if the chosen courier has significant customs clearance issues, we may temporarily choose a more reliable courier to ensure your package reaches your country safely.
Usually after you confirm QC, it will take 10-21 working days to arrive. But sometimes due to weather, holidays and other reasons, the shipping time may be delayed. Hope you can understand.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. You can also directly open our website to check the order status and logistics status.
We ship worldwide.

General

Hello, our shoes are not real. We don’t have any relation with the brand we sell, they all are replicas. It’s important to highlight that we do not want to create any confusion or misunderstanding, the customer has to know that he is not buying an original product. They look like original, they have the same material as original and you can wear them for long time without problems because the quality is soo good. They are the best for wearing. You pay cheap price for the same thing. We have in hand photos of shoes, you can contact us to see them.
Yes, we offer “QC by MZTKICKS team”, which means our QC team will help you check the sneakers before we ship your order, which is the fastest way to ship your shoes. And “QC by myself”, which means you can get QC pictures or videos from us and check the quality before we ship the order.
Each of our shoe boxes comes with an original shoe box,It is double boxed and bubble wrapped to make sure the shoes box and the shoes are protected.

Payment

  • We accept PayPal.
  • We also accept the following credit cards: American Express, Diners Club, Discover, JCB, Master Card, and Visa.
  • BankTransfer
  • Stripe
  • Our website uses SSL encryption to protect your payment information.
  • All transactions are securely processed to prevent fraud and unauthorized access
  • If you encounter any problems during payment, please contact our customer service at WhatsApp or support@mztkicks.com.
  • Our team will assist you in resolving the issue promptly.

Once your payment has been received, we will send you a notification email advising you about your order. You can also check the status of your order at any time by visiting our store and logging into your customer account.